I lost access to my account

Oh no! Losing access to your account can be quite troublesome. But don’t worry, we’ve got your back! Follow this guide to get back into your account and back to the fun.

First, let’s quickly cover a few reasons why you might be locked out:

• Forgotten Password: Oops, it happens to the best of us.
• Hacked Account: Someone else got a hold of your login info.
• Changed Email: Your account is linked to an old email you no longer have access to.

What do I do?

Ready to dive in and get your account back? Here we go!

• Visit the Login Page: Head over to the login page of our platform.
• Click on ‘Forgot Password?’: Find and click the “Forgot Password?” link. It’s usually right below the password field.
• Enter Your Email: Type in the email address you used to sign up. Make sure there are no typos!
• Check Your Email: We’ll send a password reset link to your email. If you don’t see it, check your spam or junk folder.
• Reset Your Password: Click on the link in the email and follow the instructions to set a new password. Choose something secure but memorable!
• Log Back In: Use your new password to log back into your account.

Hooray, you’re back in! Thanks for being a part of our fantastic community. We’re glad to have you back! 🎉

FAQ

I don’t have access to my email

That’s a tricky case. To identify you as… well you, your email is the best verification method for us. If you don’t have access to your email however, we can still attempt to verify your identity. Simply:

• Contact Support: Head to our Contact page.
• Provide Account Details: Fill out the form with as much information as you can about your account. You may include anything that would help us confirm your account’s ownership. Things that only the owner of the account would know¹ like:
  • Your username
  • The old email address linked to your account
  • Any recent transactions or activity
• Verify Your Identity: We might ask for some extra information to make sure it’s really you. This could include answering security questions or providing proof of identity.
• Wait for a Response: Our support team will review your request and get back to you as soon as possible. Hang tight!

How do I keep my account safe?

While you’re here, let’s go over a few tips to keep your account safe in the future:

• Use Strong Passwords: Mix letters, numbers, and special characters.
• Enable Two-Factor Authentication: Adds an extra layer of security.
• Update Your Email: Make sure your account is linked to an email you have access to.
• Stay Vigilant: Be wary of suspicious emails or links that could be phishing attempts.
• All Set!

And that’s it! We hope this guide has helped you get back into your account and brought a smile to your face. If you have any more questions or need further assistance, our support team is always here to help.

1. Do NOT send us your password or any such information. Those are yours and yours alone. Our support will NEVER ask you to send it to us. ↩︎